Customer Service Intelligence - Merilynn Van Der Wagen
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Toimitus 15-21 arkipäivässä
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Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit.Concepts such as:• emotional intelligence• behaviour modification• role modelling• dimensions of procedure and conviviality• expectancy theory• socio-cultural concepts of (service) community• customer service as dyna ... Täydellinen kuvaus
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Kuvaus
Lisätietoja
| Kirjoittaja | Merilynn Van Der Wagen |
|---|---|
| Julkaisija | Routledge |
| Julkaisuvuosi | 2007 |
| Kannen tyyppi | Pehmeäkantinen |
| EAN | 9780750681902 |