About the Book Over the last fifteen years I have witnessed Vishwanathan sharing his wisdom with numerous individuals through various workshops. The frameworks used by Vish has significantly enhanced the effectiveness of countless people. and I am confident that readers will also find this book among many others, highly valuable. - Vikram Bector, Director and Group CHRO, Welspun World What greater purpose of mission could there be for a business and its team than to understand and cater to customer needs, emphasizing Outcomes over outputs? Outcome thinking offers an alternative approach to achieving tangible results by focusing on outcomes rather than output or process. - Ananth Ramachandran. Senior Banker, SingaporeThis book is highly recommended for all those involved in designing and delivering organisational results in an increasingly competitive and complex business world. - Girish Ganesan, Senior HR Executive About the Author KV Vishwanathan is a seasoned leadership coach with an impressive track record spanning over 30 years working in diferent sectors which include BFSI, Media, Manufacturing, IT and Consulting. In his role as a corporate trainer and facilitator, Vish has left an indelible mark, having successfully trained over 14500+ executives across India, USA, UK, and other South east Asian countries.