Perceived Crowding - Homa Choubtarash Abardeh
-25% koodilla BOOKS
Toimitus 15-21 arkipäivässä
30 päivän palautusoikeus
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground ... Täydellinen kuvaus
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Kuvaus
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
Lisätietoja
| Kirjoittaja | Homa Choubtarash Abardeh |
|---|---|
| Julkaisija | LAP Lambert Academic Publishing |
| Julkaisuvuosi | 2015 |
| Kannen tyyppi | Pehmeäkantinen |
| EAN | 9783659626968 |