Winning with One is a book of motivation. It includes personal anecdotes which support the lessons, and workbook style questions after each chapter. Following is an excerpt from Chapter 1: Does one individual really matter? I am always surprised how one individual can be used in a simple way to make a difference in my day. One such encounter can change the dynamics or the outcome of any day. I started out my morning by checking my e-mails and noticed my husband had sent me an e-mail earlier that morning which read, "Winning with One." It encouraged me because my husband knew I was working on a real estate transaction, which was closing in two days, but I was being told by the underwriters it wasn't going to come together. The loan officer felt horrible as he had done everything in his power to help my buyers and it didn't look like it would happen. I was thinking about my husband's e-mail, "Winning with One." This idea seems simple, but maybe just one contact to the right lender would change the outcome of this deal. A call was made, one person, one contact turned a "no" into a "yes," and I was able to take my buyer to closing. That day I realized the principle of the power of one. Through this book, it is our hope you will grasp the importance of the "power of one." You have the ability to be and become a difference maker and it all begins with "just one person." The key is seeing yourself as a difference maker. I believe someone is a difference maker when you seize opportunities to make a difference in the life of just "one." You are created for the purpose of being a difference maker.Everyone matters is the premise of this little book, which delivers a big message! I want to ask you to look at the neighborhood in which you live, the place where you work, dine or do business, and ask yourself if you believe your little world has lost connection with the idea of the power of one. I believe we have been sold a disservice with our overemphasis on computers, automated customer service representatives, etc. There was a time when we placed a high emphasis on the customer or people in general. Our world has transitioned and as a result, we have drifted and have slowly been conditioned to settle and expect much less.